FAQ

No two remodeling projects are the same. In order to determine the budget for your window or door replacement project, we will need to fully understand your wants and needs. Arrange a complimentary, in-home consultation and we’ll be able to present you with a free quote during your consultation. A Pella® design professional will work beside you to visualize your idea, pick high-quality products and measure for your replacements.

In addition to creating high-quality products in multiple styles, we also have payment and finance options to help make your replacement project a reality.

It’s our mission to make certain that we answer all of your questions about windows and doors from Pella of Roanoke. We’ll take a look at all the features and choices available to you, including material choices and energy-efficient enhancements. To make sure we can cover it all, we recommend you allow about two hours for your consultation session.

Your in-home consultation is essential to ensuring your satisfaction with your window and door replacement. It will help you choose the perfect windows or doors for your Roanoke-area home and your budget. It’s best to set up your free, in-home consultation when each of the decision-makers are able to be present. Our Pella® expert designer will address a variety of common questions like:

  • Which materials (vinyl, wood or fiberglass) are right for your Roanoke-area home?
  • Which functional features would you like for your windows or doors?
  • What level of energy efficiency is best for your home?
  • Which colors do you want?

Accurately quoting your replacement windows or entry door project depends upon the information we receive throughout the in-home consultation. You can find out more about in-home consultations here.

Installations of replacement windows and doors from Pella of Roanoke are led by a Pella® Expert InstallerSM. Under his or her direction, Pella-certified installers will get your windows or doors installed. They must complete an in-depth set of training courses so that your windows and doors are properly installed and meet Pella’s warranty criteria. You can find out more about your straightforward, no-guess installation day here.

Before they can be brought on board, Pella makes installers to pass a drug test and background check. Our installers are totally protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also protected for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and most of Canada. How will this impact you? Not only could you realize a reduction in your heating and cooling costs, but you will help lower your impact on the environment.

The advantage of Pella® vinyl windows is that you will not have to paint them. They are made in a host of colors, so you’ll find a color that accompanies your home. We do not endorse painting your vinyl products; this will invalidate your warranty.

Pella of Roanoke gives you services and support that big-box stores aren’t able to. Our knowledgeable staff has proficiency in selling, installing and servicing Pella® windows and doors. You’ll have a devoted Pella sales team, comprised of a project manager, local service technicians and quality installers. We normally use the term “single-source accountability.” All you have to do is get in touch with our office, your sales representative or your project manager with any questions or concerns you encounter, and we will get to work resolving the issue.

There are a variety of reasons why Roanoke-area folks pick Pella of Roanoke for their replacement window and door needs. Our success relies on customer satisfaction, not stock prices. All of our high-quality windows and doors are created with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other manufacturers who sell specifically through third-party channels, Pella of Roanoke has a dedicated window and entry door showroom. This distinct way of doing business gives you a highly personal experience with the assistance of a local Pella®-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass or the reduced maintenance of vinyl—Pella of Roanoke has a high-quality, energy-efficient and reliable solution.

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